Please note that this position is no longer available. If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Training Manager
DC - Washington
or
Apply with
Opportunity Overview
This position offers you the opportunity to be in on the ground floor of an exciting start-up, helping launch and ensure the success of a new contract with the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE). You will oversee a broad array of training for degreed professionals, from cross-cultural communication skills to case management to the use of high tech tools and systems. Your efforts will support a program mission that enhances the safety and security of the US. The contract calls for this program to expand significantly over time, and we're hiring with an eye on the future, seeking impact players who can thrive in our high-velocity environment and grow with the company.
You will ensure professional training for 300 to 500 employees and ICE officers, including developing and updating curriculum. You'll help manage our extensive kick-off training and, on an ongoing basis, coordinate a team of regional Training Technicians and local Peer Trainers, manage external resources, and deliver sessions yourself.
To be a good fit for this opportunity you will have solid training or account management experience in a service industry, preferably in a field relating to security, law, social work, detention, or corrections. You also will need training certification (such as SHRM or ASTD) and proven training and development skills. We're looking for a professional with a hands-on approach to achieving goals, such as developing materials.
You will be working for G4S and enjoy the stability and resources of a $9 billion company, the world's leading international security solutions group, operating in over 110 countries with more than 585,000 employees. Our values focus on Best People -- we always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you must have:
US citizenship.
A bachelor's degree or higher.
A demonstrated ability to present information to both large and small audiences.
Training curriculum development skills.
A proven ability to produce competent PowerPoint presentations.
Excellent organizational skills.
Outstanding interpersonal skills and a proven ability to communicate effectively both orally and in writing.
Computer literacy including good Microsoft Office skills.
Sound judgment and the ability to develop and articulate rules and orders.
A strong sense of ethics and values.
Excellent analytical and operational performance skills.
Our contract with DHS ICE requires that we conduct extensive "suitability" background checks, and they will conduct their own check of all candidates' suitability for entry on duty. To pass both checks, you will need, at minimum:
A clean credit history and good current credit standing.
A criminal record clear of felonies or misdemeanors of a moral or egregious nature.
A clean driving record.
A negative result on an initial drug screen and subsequent random drug tests.
With our technical and geographical infrastructure, along with proven success on our current ICE contract, we are positioned extremely well to be awarded and exceed the performance expectations of the Intensive Supervision and Appearance Program (ISAP II) contract scheduled to be awarded on July 20th, 2009. We will look to you to begin work with G4S on the ISAP II contract beginning August 3rd, 2009 and join our week-long training program in Dallas, Texas. You will play a key role in our company's expansion as a world-class government services provider.
What's in It for You
High impact/visibility -- we'll look to you to hit the ground running, helping manage our initial training even as you are learning yourself. This will give you an opportunity to showcase your skills and establish yourself as a resource to the entire organization.
Career development -- we are projecting significant growth in the new contract; for example, the plans currently call for opening more than ten new offices next year alone. Your success in this role could set you up to pursue a number of career trajectories, depending on your ambition and aptitude. Our strong commitment to training and employee development includes: 1) initial training consisting of both informative and required DHS/ICE training; and 2) ongoing training using both face-to-face and online learning systems.
Diverse, meaningful work -- you'll leverage your resourcefulness and creativity in all aspects of training on a day-to-day basis. The services you provide will represent an alternative to detention for program participants, and support ICE' mission of upholding US law while respecting participants' rights.
Leveraging technology to create a great work environment -- while G4S is a security solutions company, technology is a core part of those solutions. We also take a proactive approach to using technology to the best advantage for our employees as well as our customers. You'll help us deliver on that commitment.
Excellent compensation -- we offer competitive salaries and a comprehensive benefits package for our full-time employees, including paid vacation, holiday and sick time, medical, flexible spending plan, dental and 401(k) matching benefits.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Deputy Program Management Director (DPMD), you will provide leadership to three to four regional Training Technicians and 30 to 40 Peer Trainers in the field. You will oversee all training activities, and pivotal to your success will be a focus on contract compliance, such as ensuring all mandatory training is delivered and attended.
Your specific activities will include include:
Developing training curriculum and editing/updating them on a regular basis to ensure it is cohesive with ISAP II policies and procedures.
Identifying the most effective delivery method for new employees.
Ensuring all new joiners receive mandatory minimum training within the required timeframes.
Ensuring all management attends mandatory minimum starter training and annual refresher training.
Ensuring delivery of training to employees according to needs of the ISAP II Program.
Assuming accountability for training completion of ISAP II employees with a focus on staff that have direct contact with program participants.
Developing online curriculum including program questionnaires that assure understanding before a module is completed.
Auditing training files to ensure that refresher training required has been completed.
Training sufficient field trainers to enable both face to face training as well as training via LMS.
Managing quarterly residential training programs for new hires.
Ensuring all staff receive training as required by law where required (such as harassment training in California).
Collaborating with DPMD and Quality Improvement Director to identify training improvement following thematic audits.
Ensuring ICE Contracting Officer's Technical Representatives (COTRs) and Detention Removal Operations (DRO) representatives receive appropriate training on software systems and the use of hardware.
Identifying training locations/resources as appropriate and maintaining an awareness of trends in adult learning and development.
Acting as liaison with G4S Training Institute to maintain currency on all legal and other best-practice training initiatives.
Managing the development and maintenance of the Training and Development Web site on the G4S, JSI SharePoint for the ISAP II page.
Acting as liaison with the RSM National Training Manager to procure up to date training manuals, training aids, and other materials relevant to the ISAP II contract.
Keys to Success
To excel in this role you will develop the overall training mission but you also will remain willing to roll up your sleeves to get the job done, including creating your own PowerPoint presentations. While you must keep contract compliance at the forefront of your mind, you also will need to be creative in delivering within those guidelines. In addition, in order to be an outstanding Training Manager, you will:
Collaborate effectively with people at all levels of our organization, translating technical concepts into practical language, and adjusting your style to different groups.
Manage multiple, competing priorities and challenging timelines while maintaining "grace under pressure" at all times.
Maintain robust attention to detail without losing sight of the big picture and how those details fit in.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
G4S is the world's leading international security solutions group. We specialize in outsourced business processes in sectors where security and safety risks are considered a strategic threat.
To be the global leader we have adopted strategies that will ensure our people can face the many challenges ahead. Ensuring our front-line teams are attuned to our customers' needs and G4S Values is therefore essential to our future success.
We are an equal opportunity employer. EOE M/F/D/V
Opportunity Overview
This position offers you the opportunity to be in on the ground floor of an exciting start-up, helping launch and ensure the success of a new contract with the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE). You will oversee a broad array of training for degreed professionals, from cross-cultural communication skills to case management to the use of high tech tools and systems. Your efforts will support a program mission that enhances the safety and security of the US. The contract calls for this program to expand significantly over time, and we're hiring with an eye on the future, seeking impact players who can thrive in our high-velocity environment and grow with the company.
You will ensure professional training for 300 to 500 employees and ICE officers, including developing and updating curriculum. You'll help manage our extensive kick-off training and, on an ongoing basis, coordinate a team of regional Training Technicians and local Peer Trainers, manage external resources, and deliver sessions yourself.
To be a good fit for this opportunity you will have solid training or account management experience in a service industry, preferably in a field relating to security, law, social work, detention, or corrections. You also will need training certification (such as SHRM or ASTD) and proven training and development skills. We're looking for a professional with a hands-on approach to achieving goals, such as developing materials.
You will be working for G4S and enjoy the stability and resources of a $9 billion company, the world's leading international security solutions group, operating in over 110 countries with more than 585,000 employees. Our values focus on Best People -- we always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you must have:
US citizenship.
A bachelor's degree or higher.
A demonstrated ability to present information to both large and small audiences.
Training curriculum development skills.
A proven ability to produce competent PowerPoint presentations.
Excellent organizational skills.
Outstanding interpersonal skills and a proven ability to communicate effectively both orally and in writing.
Computer literacy including good Microsoft Office skills.
Sound judgment and the ability to develop and articulate rules and orders.
A strong sense of ethics and values.
Excellent analytical and operational performance skills.
Our contract with DHS ICE requires that we conduct extensive "suitability" background checks, and they will conduct their own check of all candidates' suitability for entry on duty. To pass both checks, you will need, at minimum:
A clean credit history and good current credit standing.
A criminal record clear of felonies or misdemeanors of a moral or egregious nature.
A clean driving record.
A negative result on an initial drug screen and subsequent random drug tests.
With our technical and geographical infrastructure, along with proven success on our current ICE contract, we are positioned extremely well to be awarded and exceed the performance expectations of the Intensive Supervision and Appearance Program (ISAP II) contract scheduled to be awarded on July 20th, 2009. We will look to you to begin work with G4S on the ISAP II contract beginning August 3rd, 2009 and join our week-long training program in Dallas, Texas. You will play a key role in our company's expansion as a world-class government services provider.
What's in It for You
High impact/visibility -- we'll look to you to hit the ground running, helping manage our initial training even as you are learning yourself. This will give you an opportunity to showcase your skills and establish yourself as a resource to the entire organization.
Career development -- we are projecting significant growth in the new contract; for example, the plans currently call for opening more than ten new offices next year alone. Your success in this role could set you up to pursue a number of career trajectories, depending on your ambition and aptitude. Our strong commitment to training and employee development includes: 1) initial training consisting of both informative and required DHS/ICE training; and 2) ongoing training using both face-to-face and online learning systems.
Diverse, meaningful work -- you'll leverage your resourcefulness and creativity in all aspects of training on a day-to-day basis. The services you provide will represent an alternative to detention for program participants, and support ICE' mission of upholding US law while respecting participants' rights.
Leveraging technology to create a great work environment -- while G4S is a security solutions company, technology is a core part of those solutions. We also take a proactive approach to using technology to the best advantage for our employees as well as our customers. You'll help us deliver on that commitment.
Excellent compensation -- we offer competitive salaries and a comprehensive benefits package for our full-time employees, including paid vacation, holiday and sick time, medical, flexible spending plan, dental and 401(k) matching benefits.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Deputy Program Management Director (DPMD), you will provide leadership to three to four regional Training Technicians and 30 to 40 Peer Trainers in the field. You will oversee all training activities, and pivotal to your success will be a focus on contract compliance, such as ensuring all mandatory training is delivered and attended.
Your specific activities will include include:
Developing training curriculum and editing/updating them on a regular basis to ensure it is cohesive with ISAP II policies and procedures.
Identifying the most effective delivery method for new employees.
Ensuring all new joiners receive mandatory minimum training within the required timeframes.
Ensuring all management attends mandatory minimum starter training and annual refresher training.
Ensuring delivery of training to employees according to needs of the ISAP II Program.
Assuming accountability for training completion of ISAP II employees with a focus on staff that have direct contact with program participants.
Developing online curriculum including program questionnaires that assure understanding before a module is completed.
Auditing training files to ensure that refresher training required has been completed.
Training sufficient field trainers to enable both face to face training as well as training via LMS.
Managing quarterly residential training programs for new hires.
Ensuring all staff receive training as required by law where required (such as harassment training in California).
Collaborating with DPMD and Quality Improvement Director to identify training improvement following thematic audits.
Ensuring ICE Contracting Officer's Technical Representatives (COTRs) and Detention Removal Operations (DRO) representatives receive appropriate training on software systems and the use of hardware.
Identifying training locations/resources as appropriate and maintaining an awareness of trends in adult learning and development.
Acting as liaison with G4S Training Institute to maintain currency on all legal and other best-practice training initiatives.
Managing the development and maintenance of the Training and Development Web site on the G4S, JSI SharePoint for the ISAP II page.
Acting as liaison with the RSM National Training Manager to procure up to date training manuals, training aids, and other materials relevant to the ISAP II contract.
Keys to Success
To excel in this role you will develop the overall training mission but you also will remain willing to roll up your sleeves to get the job done, including creating your own PowerPoint presentations. While you must keep contract compliance at the forefront of your mind, you also will need to be creative in delivering within those guidelines. In addition, in order to be an outstanding Training Manager, you will:
Collaborate effectively with people at all levels of our organization, translating technical concepts into practical language, and adjusting your style to different groups.
Manage multiple, competing priorities and challenging timelines while maintaining "grace under pressure" at all times.
Maintain robust attention to detail without losing sight of the big picture and how those details fit in.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
G4S is the world's leading international security solutions group. We specialize in outsourced business processes in sectors where security and safety risks are considered a strategic threat.
To be the global leader we have adopted strategies that will ensure our people can face the many challenges ahead. Ensuring our front-line teams are attuned to our customers' needs and G4S Values is therefore essential to our future success.
We are an equal opportunity employer. EOE M/F/D/V
G4S is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
