Please note that this position is no longer available. If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Training Technician, Miami
FL - Miami
or
Apply with
Opportunity Overview
This position offers you the opportunity to be in on the ground floor of an exciting start-up and help launch a new contract with the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE). Not only will you deliver training that touches a lot of staff in your region (mostly degreed professionals), but you also will contribute to curriculum development and the identification of optimum delivery methods. The contract calls for this program to expand significantly over time, and we're hiring with an eye on the future, seeking impact players who can thrive in our high-velocity environment and grow with the company.
You will facilitate a broad array of training in your region utilizing various training modes. In some cases you will deliver standardized training and in others you'll work with local management to identify needs and then develop and deliver appropriate training. To be a good fit for this opportunity you will two to five years of training or account management experience in a service industry, preferably in a field relating to security, law, monitoring, social work, detention, or corrections. You also will need proven training and development skills and current training certification such as SHRM or ASTD. In addition you will need to be willing and able to travel overnight up to 40-50% of the time.
You will be working for G4S and enjoy the stability and resources of a $9 billion company, the world's leading international security solutions group, operating in over 110 countries with more than 585,000 employees. Our values focus on Best People -- we always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you must have:
US citizenship.
Bachelor's Degree preferred, but not required.
Appropriate training, technical experience, and training certification.
A demonstrated ability to present information to both large and small audiences.
Training curriculum development skills.
A proven ability to produce competent PowerPoint presentations.
Excellent organizational skills.
Outstanding interpersonal skills and a proven ability to communicate effectively both orally and in writing.
Computer literacy including good Microsoft Office skills.
Sound judgment and the ability to develop and articulate rules and orders.
A strong sense of ethics and values.
Excellent analytical and operational performance skills.
Our contract with DHS ICE requires that we conduct extensive "suitability" background checks, and they will conduct their own check of all candidates' suitability for entry on duty. To pass both checks, you will need, at minimum:
A clean credit history and good current credit standing.
A criminal record clear of felonies or misdemeanors of a moral or egregious nature.
A clean driving record.
A negative result on an initial drug screen and subsequent random drug tests.
With our technical and geographical infrastructure, along with proven success on our current ICE contract, we are positioned extremely well to be awarded and exceed the performance expectations of the Intensive Supervision and Appearance Program (ISAP II) contract scheduled to be awarded on July 20th, 2009. We will look to you to begin work with G4S on the ISAP II contract beginning August 3rd, 2009 and join our week-long training program in Dallas, Texas. You will play a key role in our company's expansion as a world-class government services provider.
What's in It for You
Broad impact -- you will support several branches in multiple states, providing training on everything from cross-cultural communication skills to case management to the use of high tech tools and systems. As part of the training team you'll help develop curriculum, strategy, and materials, and also help ensure we deliver our training message in consistent manner across the program.
Career development -- we are projecting significant growth in the new contract; for example, the plans currently call for opening more than ten new offices next year alone. Your success in this role could set you up to pursue a number of career trajectories, depending on your ambition and aptitude. Our strong commitment to training and employee development includes: 1) initial training consisting of both informative and required DHS/ICE training; and 2) ongoing training using both face-to-face and online learning systems.
Diverse, meaningful work -- you'll leverage your resourcefulness and creativity in addressing a variety of reports on a day-to-day basis. The services you provide will represent an alternative to detention for program participants, and support ICE' mission of upholding US law while respecting participants' rights.
Leveraging technology to create a great work environment -- while G4S is a security solutions company, technology is a core part of those solutions. We also take a proactive approach to using technology to the best advantage for our employees as well as our customers. You'll help us deliver on that commitment.
Excellent compensation -- we offer competitive salaries and a comprehensive benefits package for our full-time employees, including paid vacation, holiday and sick time, medical, flexible spending plan, dental and 401(k) matching benefits.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Training Manager, you will become part of a team of three to four regional Training Technicians and 30 to 40 Peer Trainers in the field. You'll assist in all aspects of the formulation, achievement and review of the ISAP II Program training plan and strategy. This will include:
Developing and updating training curriculum regularly or as requested by the customer to ensure alignment with ISAP II policies and procedures.
Identifying and utilizing the most effective training delivery methods, such as webcast, teleconference, face-to-face, etc.
Delivering training to employees according to needs of ISAP II Program.
Assuming accountability for training completion of ISAP II employees with a focus on staff that have direct contact with program participants.
Preparing and presenting training schedule and completion reports to the ISAP II Training Manager.
Ensuring all new employees receive mandatory minimum initial training and required annual refresher training outlined by the contract.
Ensuring all management staff attends mandatory minimum initial training and required annual refresher training outlined in the contract.
Developing online curriculum including program questionnaires and evaluations to ensure comprehension.
Ensuring all staff receive training as required by law where required (such as harassment training in California).
Ensuring all training completion certificates are delivered to Human Resources for required record retention per the G4S Quality Assurance Director.
Working with the ISAP II Training Manager to identify training improvement following audits.
Ensuring ICE Contracting Officer's Technical Representatives (COTRs) and Detention Removal Operations (DRO) representatives receive appropriate training on software systems and the use of hardware.
Identifying training locations/resources as appropriate and maintaining awareness of trends in adult learning and development.
Ensuring training plan design meets employee needs and budget parameters.
Partnering with Monitoring Center Management to develop and deliver all appropriate and required training for MC staff.
Collaborating with IT staff to ensure technical resources are in place for training programs.
Ensuring best practices in training design and delivery that align with G4S values.
Acting as liaison with Wackenhut Training Institute to maintain all legal and other best-practice training initiatives.
Keys to Success
To excel in this role you will keep contract compliance at the forefront of your mind and also be creative in delivering within those guidelines. In addition, in order to be an outstanding Training Technician, you will:
Showcase a customer-centric attitude and proactive initiative in seeing what needs to be done and doing it, including recommending ways to improve content and process.
Collaborate effectively with people at all levels of our organization, translating technical concepts into practical language, and adjusting your style to different groups.
Deliver on multiple, competing priorities and challenging timelines while maintaining "grace under pressure" at all times.
Maintain robust attention to detail without losing sight of the big picture and how those details fit in.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
G4S is the world's leading international security solutions group. We specialize in outsourced business processes in sectors where security and safety risks are considered a strategic threat.
To be the global leader we have adopted strategies that will ensure our people can face the many challenges ahead. Ensuring our front-line teams are attuned to our customers' needs and G4S Values is therefore essential to our future success.
We are an equal opportunity employer. EOE M/F/D/V
Opportunity Overview
This position offers you the opportunity to be in on the ground floor of an exciting start-up and help launch a new contract with the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE). Not only will you deliver training that touches a lot of staff in your region (mostly degreed professionals), but you also will contribute to curriculum development and the identification of optimum delivery methods. The contract calls for this program to expand significantly over time, and we're hiring with an eye on the future, seeking impact players who can thrive in our high-velocity environment and grow with the company.
You will facilitate a broad array of training in your region utilizing various training modes. In some cases you will deliver standardized training and in others you'll work with local management to identify needs and then develop and deliver appropriate training. To be a good fit for this opportunity you will two to five years of training or account management experience in a service industry, preferably in a field relating to security, law, monitoring, social work, detention, or corrections. You also will need proven training and development skills and current training certification such as SHRM or ASTD. In addition you will need to be willing and able to travel overnight up to 40-50% of the time.
You will be working for G4S and enjoy the stability and resources of a $9 billion company, the world's leading international security solutions group, operating in over 110 countries with more than 585,000 employees. Our values focus on Best People -- we always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you must have:
US citizenship.
Bachelor's Degree preferred, but not required.
Appropriate training, technical experience, and training certification.
A demonstrated ability to present information to both large and small audiences.
Training curriculum development skills.
A proven ability to produce competent PowerPoint presentations.
Excellent organizational skills.
Outstanding interpersonal skills and a proven ability to communicate effectively both orally and in writing.
Computer literacy including good Microsoft Office skills.
Sound judgment and the ability to develop and articulate rules and orders.
A strong sense of ethics and values.
Excellent analytical and operational performance skills.
Our contract with DHS ICE requires that we conduct extensive "suitability" background checks, and they will conduct their own check of all candidates' suitability for entry on duty. To pass both checks, you will need, at minimum:
A clean credit history and good current credit standing.
A criminal record clear of felonies or misdemeanors of a moral or egregious nature.
A clean driving record.
A negative result on an initial drug screen and subsequent random drug tests.
With our technical and geographical infrastructure, along with proven success on our current ICE contract, we are positioned extremely well to be awarded and exceed the performance expectations of the Intensive Supervision and Appearance Program (ISAP II) contract scheduled to be awarded on July 20th, 2009. We will look to you to begin work with G4S on the ISAP II contract beginning August 3rd, 2009 and join our week-long training program in Dallas, Texas. You will play a key role in our company's expansion as a world-class government services provider.
What's in It for You
Broad impact -- you will support several branches in multiple states, providing training on everything from cross-cultural communication skills to case management to the use of high tech tools and systems. As part of the training team you'll help develop curriculum, strategy, and materials, and also help ensure we deliver our training message in consistent manner across the program.
Career development -- we are projecting significant growth in the new contract; for example, the plans currently call for opening more than ten new offices next year alone. Your success in this role could set you up to pursue a number of career trajectories, depending on your ambition and aptitude. Our strong commitment to training and employee development includes: 1) initial training consisting of both informative and required DHS/ICE training; and 2) ongoing training using both face-to-face and online learning systems.
Diverse, meaningful work -- you'll leverage your resourcefulness and creativity in addressing a variety of reports on a day-to-day basis. The services you provide will represent an alternative to detention for program participants, and support ICE' mission of upholding US law while respecting participants' rights.
Leveraging technology to create a great work environment -- while G4S is a security solutions company, technology is a core part of those solutions. We also take a proactive approach to using technology to the best advantage for our employees as well as our customers. You'll help us deliver on that commitment.
Excellent compensation -- we offer competitive salaries and a comprehensive benefits package for our full-time employees, including paid vacation, holiday and sick time, medical, flexible spending plan, dental and 401(k) matching benefits.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Training Manager, you will become part of a team of three to four regional Training Technicians and 30 to 40 Peer Trainers in the field. You'll assist in all aspects of the formulation, achievement and review of the ISAP II Program training plan and strategy. This will include:
Developing and updating training curriculum regularly or as requested by the customer to ensure alignment with ISAP II policies and procedures.
Identifying and utilizing the most effective training delivery methods, such as webcast, teleconference, face-to-face, etc.
Delivering training to employees according to needs of ISAP II Program.
Assuming accountability for training completion of ISAP II employees with a focus on staff that have direct contact with program participants.
Preparing and presenting training schedule and completion reports to the ISAP II Training Manager.
Ensuring all new employees receive mandatory minimum initial training and required annual refresher training outlined by the contract.
Ensuring all management staff attends mandatory minimum initial training and required annual refresher training outlined in the contract.
Developing online curriculum including program questionnaires and evaluations to ensure comprehension.
Ensuring all staff receive training as required by law where required (such as harassment training in California).
Ensuring all training completion certificates are delivered to Human Resources for required record retention per the G4S Quality Assurance Director.
Working with the ISAP II Training Manager to identify training improvement following audits.
Ensuring ICE Contracting Officer's Technical Representatives (COTRs) and Detention Removal Operations (DRO) representatives receive appropriate training on software systems and the use of hardware.
Identifying training locations/resources as appropriate and maintaining awareness of trends in adult learning and development.
Ensuring training plan design meets employee needs and budget parameters.
Partnering with Monitoring Center Management to develop and deliver all appropriate and required training for MC staff.
Collaborating with IT staff to ensure technical resources are in place for training programs.
Ensuring best practices in training design and delivery that align with G4S values.
Acting as liaison with Wackenhut Training Institute to maintain all legal and other best-practice training initiatives.
Keys to Success
To excel in this role you will keep contract compliance at the forefront of your mind and also be creative in delivering within those guidelines. In addition, in order to be an outstanding Training Technician, you will:
Showcase a customer-centric attitude and proactive initiative in seeing what needs to be done and doing it, including recommending ways to improve content and process.
Collaborate effectively with people at all levels of our organization, translating technical concepts into practical language, and adjusting your style to different groups.
Deliver on multiple, competing priorities and challenging timelines while maintaining "grace under pressure" at all times.
Maintain robust attention to detail without losing sight of the big picture and how those details fit in.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
G4S is the world's leading international security solutions group. We specialize in outsourced business processes in sectors where security and safety risks are considered a strategic threat.
To be the global leader we have adopted strategies that will ensure our people can face the many challenges ahead. Ensuring our front-line teams are attuned to our customers' needs and G4S Values is therefore essential to our future success.
We are an equal opportunity employer. EOE M/F/D/V
G4S is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
