Opportunity Snapshot

This role will put you in the middle of an exciting transition with strong growth potential -- you'll join a successful program contracted with the Department of Homeland Security (DHS) and be on the ground floor in the conversion to a new contract. We're hiring high-energy impact players who can grow right along with us. Don't like being tied to a desk? In this position you'll spend a good deal of time in the community interacting with program participants and others, and you'll see the end results of your efforts. Assuming you're achieving your goals, we'll grant you a good deal of autonomy in setting your schedule.

Your mission will be to provide full service case management for non-US citizens whose status is under review by Immigration and Customs Enforcement (ICE), ensuring they comply with the conditions of the program. To be a good fit for this opportunity you will have two years of relevant experience in law, social work, detention, corrections, or a similar field. We're looking for a professional with rock solid interpersonal skills, including the ability to deal effectively with a wide variety of people. You also will need to be able to pass an extensive background check by both G4S and DHS.

You will be working for G4S on a contract with DHS and enjoy the stability and resources of G4S, the world's leading international security solutions group, operating in over 110 countries with more than 585,000 employees. Our values focus on Best People -- we always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.

What Else You'll Bring to the Table

In addition to the qualifications detailed above, you must have:

• US citizenship.
• A bachelor's degree from an accredited college or university in an appropriate discipline, such as Sociology, Psychology, Social Work, Criminal Justice or other related field.
• Computer proficiency and familiarity with MS Office applications, Internet use, and use of a PDA or Blackberry.
• Proof of eligibility for employment to work in the United States.
• A strong sense of ethics and values.
• A valid driver's license and a demonstrated ability to operate a motor vehicle safely.
• The ability to travel at G4S' expense for an initial week of training.

Preferred but not required:

• Knowledge of and skill relating to the immigration process.
• Familiarity with a least one second language.

Our contract with DHS ICE requires that we conduct extensive background checks, and they will conduct their own check of all candidates' suitability for entry on duty. To pass both checks, you will need, at minimum:

• A clean credit history and good current credit standing.
• A criminal record clear of felonies or misdemeanors of a moral or egregious nature.
• A clean driving record.
• A clean result on an initial drug screen and subsequent random drug tests.

What's in It for You

Flexibility -- the Supervision Specialists currently on staff, who have proven their strong sense of accountability, enjoy a degree of freedom in setting their schedules and achieving their goals. In fact, flexibility can be important in meeting with program participants in their homes or workplaces. In return, of course, we'll look for you to be flexible as well, particularly as we transition from one contract to the next (see below).

Visible results in service to your country -- you will provide services to each case from beginning to end (although you will not be an advocate for program participants), letting you see the outcome of your efforts. The services you will provide represent an alternative to detention for program participants, and you will support DHS' mission of upholding US law while respecting the rights of program participants. However, this role does not involve arresting or detaining anyone.

Career development -- we are projecting significant growth in the new contract; for example, the plans currently call for opening more than ten new offices next year alone. Your success in this role could set you up to pursue a number of paths, such as a Roving Supervision Specialist or a local program management position. Our strong commitment to training and employee development includes:

• Initial training consisting of both informative and required DHS/ICE training.
• Innovative training on our proprietary technology including GPS tracking devices.
• Ongoing and employee recurrent training using both face-to-face and online learning systems.

Leveraging technology to create a great work environment -- while G4S is a security solutions company, technology is a core part of those solutions. We also take a proactive approach to using technology to the best advantage for our employees as well as our customers, including maintaining strong lines of communication with all field offices regarding benefits, processes, training, forums, and other topics.

Excellent compensation -- we offer competitive salaries and a comprehensive benefits package for our full-time employees, including paid vacation, holiday and sick time, medical, flexible spending plan, dental and 401(k) matching benefits.

The Contract Transition

Since 2007 G4S has successfully run the Enhanced Supervision/Reporting (ESR) program for ICE as part of their Alternatives to Detention (ATD) Unit. We are currently bidding for the Intensive Supervision Appearance Program II (ISAP II), a program similar to ESR and, as a current and proven provider to ICE we are well-positioned to secure that contract. We have the technological infrastructure, the geographic infrastructure, and a track record of success.

The bottom line: the contract will be awarded, and employees who have been qualified will move forward with ISAP II.

You will be hired under the ESR contract and be part of the team delivering high service levels until that contract ends in September 2009. Once ISAP II launches, you will help ensure continuity in the transition, and then continue to grow and flourish with the new program.

More About Your Role

If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.

ISAP II is a core community-based supervision and in-person reporting program designed to provide full service case management for non-US citizens whose status is under review by ICE. You will develop, implement and coordinate individual service plans for the ISAP II participants, and supervise participants until disposition of their case by ICE. Service plan will require regular face-to-face monthly contacts with the participants.

You can expect to be managing 35 to 40 cases at any given time. While many program participants will have electronic tracking devices such as ankle bracelets, your mission will be to contact the individuals and meet with them face to face; this may be in the office, at their residence or elsewhere. During your initial meeting you will:

• Obtain biographical and contact information.
• Ensure the participant understands the conditions of program participation.
• Answer questions about the program.

You will leverage a wide variety of knowledge and skills in managing participants, including:

• Connecting participants with appropriate resources and sometimes assisting them in obtaining services.
• Assisting participants with paperwork or in scheduling and attending meetings with ICE and other agencies.
• Providing participants with a list of community resources including transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources.

In some cases you may do a bit of investigative work to contact a participant. Your duties will include installing an ankle bracelt tracking device on some participants, orienting the participant to the decice, and activating the device in our system.

Keys to Success

You'll need a solid work ethic as well as the enthusiasm to pitch in to build success during the contract transition and beyond. To excel in this role you will enjoy working with people and leveraging and your understanding of human behavior and motivation to help them achieve the best possible outcome. In addition, in order to be an outstanding Supervision Specialist, you will:

• Be comfortable working using technology as part of your day-to-day activities.
• Bring strong organizational skills to manage multiple aspects of cases; our best Supervision Specialists plan their activities a month and a half in advance.
• Manage your time effectively, including prioritizing your activities.
• Be flexible and resourceful in dealing with the unexpected.
• Help us maintain collaborative relationships with local ICE offices and other agencies, and use those resources effectively.
• Maintain your focus on ethics and values.
• Be proactive about reporting as well as communicating effectively with government officials, community contacts and participants.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Who We Are

G4S is the world's leading provider of security solutions: G4S is the world's leading international security solutions group. We specialize in outsourced business processes in sectors where security and safety risks are considered a strategic threat.

To be the global leader we have adopted strategies that will ensure our people can face the many challenges ahead. Ensuring our front-line teams are attuned to our customers' needs and G4S Values is therefore essential to our future success.

We are an equal opportunity employer. EOE M/F/D/V